Troubleshooting

The problems people hit most often, with concrete fixes. If yours isn’t here, Support says where a bug actually goes.

OAuth and channel connect errors

A red dot on a channel, Channel disconnected, Invalid state, a Meta step left unfinished.

Uploads and media

Accepted file types, size limits, phone videos and photos, long videos.

Activation and login

A missing activation e-mail, a link clicked twice, an account not activated yet.

A post failed to publish

Failed posts get a red ! badge on the calendar with the reason in a tooltip. An amber ? is a different thing: the post was sent and the platform never confirmed it. The three usual causes of a real failure, in order of frequency:

1. The channel needs reconnecting. Access tokens expire. A channel showing a red dot in the account switcher needs re-authorising, see Manage a channel.
2. The post broke a platform rule. No attachment on Instagram, a video mixed with pictures on TikTok, a trial reel that is not exactly one video. See Posting rules by platform.
3. The platform rejected the content. Duplicate text, a blocked link, or an account restriction. The tooltip carries the platform’s own message.

Elsewhere

Automations that never fire

The webhook, the 24 hour window, and a first message Meta refused.

An empty analytics chart

History never switched on, a channel connected recently, a token to renew.